Thank you to everyone who participated in last month’s shared hosting survey. We really appreciate your time and input!

Congratulations to the drawing prize winner, Nicholas E. Calhoun from Wall, New Jersey, who won the Palm TX Handheld ($300 value)!

Stay tuned for more giveaways in the coming months.

Aplus.Net’s Recent Push For Customer Feedback

Aplus.Net is currently making an aggressive effort to gather and implement customer feedback:

1) We have streamlined our in-house process for collecting and analyzing customer suggestions. All feedback, whether presented to a support or sales rep, escalation manager, or billing clerk, is now being transferred to the appropriate department more efficiently than ever before!

2) We are focusing on using the ranking system in our Knowledge Base library for gauging which documents are useful and which documents should be rewritten. We want to make sure that you have access to the most helpful information at all times.

3) We have introduced online ranking for all Control Panel tools. We urge you to use it as much as possible. We are constantly monitoring the results and are committed to improving the tools with poor rankings.

4) We have launched online ranking for our Sales and Support staff!

-  Online chat ranking - Your input regarding which sales and support reps are the most helpful will allow us to train our staff accordingly, thereby making our services even higher in quality!

-  Email support ranking - Your feedback, which is tied to the rep with whom you correspond, will enable us to build on our strengths and work on our weaknesses. We want to serve you better!

     COMING SOON:

-  Phone support ranking - You will soon be able to use your phone keypads to report your level of satisfaction after your support call. We are looking forward to catering our phone support services to your needs!

We are very excited about our new feedback tools and processes, and hope they will enable us to serve you better! Feel free to send your input to .

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New Freebies For You!

This month, Aplus.Net is introducing two new freebies. One is the Business Locator Tool. This new add-on provides your site with mapping functionality from Google Maps. With this tool, your customers can easily obtain detailed directions to your store location. Check it out in the Control Panel! Another new addition is the Aplus.Net Wireless Email (Beta) service. With this new service, customers can access their email accounts via wireless device. The service automatically imports users’ email address books, and allows them to read and write email from their WAP-enabled cell phones, PDA’s, etc. We are continuously introducing new products and services, so check the Aplus.Net website and the Control Panel regularly for new additions!

Learn more about Aplus.Net Wireless Email…
View all Aplus.Net Control Panel tools...

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Don’t Let Your Traffic Get Away!

Aplus.Net has FREE tools to keep your visitors coming back. One such tool is the Custom Error Pages tool, which enables you to customize your error pages. For example, if a user types in an incorrect URL within your site, he/she will receive a customized message explaining the problem and what to do, rather than an intimidating code or a non-descriptive “Error” page. This will help keep him/her from getting confused or frustrated and leaving your site! Another means of retaining visitors is the Redirect URL tool, which refers visitors to the appropriate locations on your website. For example, if a user goes to a web page that no longer exists, he/she can easily be redirected to the correct page.

Click here to view these and other Control Panel tools…

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Need Images for Your Site? No More Copyright Worries!

Aplus.Net is working on a partnership with a stock photo provider. Once the terms are settled, our customers will have access to stock photos for use on their websites! Some will be available at no cost and others at a low price.

More details coming soon…

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Did you know that we revamped our design site to make it more convenient for you to use?

Check it out at design.aplus.net!

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To Share or To Dedicate?

Customers often wonder what hosting solution is best for their needs – shared or dedicated hosting. Kevin Reichard of Small Business Computing wrote an article on this topic, outlining the advantages and disadvantages of each, titled: “The Great Hosting Debate: Shared vs. Dedicated.” Click below to read more.

Read full Expert Opinion article…

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-  Ecommerce-Guide.com published an article on Aplus.Net’s Search Engine Booster, a new service designed to improve search engine rankings and natural search result positioning for customers' websites. The article was also featured in Ecommerce Guide's daily newsletter and on the Ecommerce Guide homepage.

-  Microsoft.com featured Aplus.Net in an article in their Small Business Center titled, "5 reasons your next PC might be a phone." The article investigates the idea of the phone replacing the PC. The author outlines five reasons as to why this could happen. Aplus.Net Marketing Director, Theo Ivanov, is quoted in the first reason – “It’s Lighter.” Theo gives an example of a real estate developer having to constantly be on the move, and the convenience that a small, light PDA provides in that situation.

-  Aplus.Net was selected as the #1 Budget Web Hosting company for May 2006 by Web Host Directory. The award is given to companies that offer the best value for the lowest rates. Aplus.Net is honored to hold the title!

Learn more about our awards here…
Learn more about our news coverage here…

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At Aplus.Net, we are committed to providing you with great customer support, 24x7x365.

Knowledge Base -- http://www.apluskb.com/
Technical Support -- http://www.aplus.net/support.html
Control Panel -- https://cp.aplus.net

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Update your new e-mail information in our system online. We've made it easy!

Here's how to do it …

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What did you think of our new newsletter format?  Let us know!  Email us any of your feedback regarding the newsletter at . We are always looking to improve, so let us know how!

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