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March 2006 - Your Personal
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| Down With DDoS Attacks!
In the past week, Aplus.Net had two major DDoS attacks. DDoS, or Distributed Denial of Service, refers to a deliberate attack on a website, in which hackers flood a system with incoming messages. This flood of messages ultimately force the system to shut down, in turn, denying access to legitimate users. DDoS attacks are a common challenge for web hosting providers. When such an attack occurs, the entire server is affected. A DDoS attack used to take days to combat, but today's advanced technology allows web masters to contain the attack in a matter or hours. Our highly-skilled engineers were able to ward off the recent attacks in less than an hour! This response time is much better than the industry standard. The fact that Aplus.Net was able to contain the problem in under an hour is a major accomplishment; nevertheless, Aplus.Net is continuously striving to better our services, and we will keep trying to beat our own records even when already ahead of the competition. |
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| Inside Aplus.Net
Speedy Customer Service Now!
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| Product News New Value Server
Click
here to find out more about our Value Server offerings… | ||||||||
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| Sneak Preview European Union Domain Names Coming Soon!
Aplus.Net will soon be offering a new TLD (top-level domain - the suffix attached to a domain name) – .EU. .EU, which stands for European Union, has recently become available to European Union companies, EU residents, and other EU-affiliated parties. The new TLD will soon be offered to the general public, and will be available for registration through Aplus.Net. Stay tuned for more information… |
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| Did You Know?
A Faster Control Panel! Did you know that the Control Panel is now working faster? That
is because we have been working incessantly on editing and streamlining
the code, along with a number of other factors. Feel free to give
us your input if you see areas in which we should improve! E-mail .
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| Expert Opinion
Wiki Revolution
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| Company News Coverage and Awards
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| Survey
Last Chance to Win $200 Gift Certificate to Circuit City!!!
Click
here to take the survey… |
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| Help Links
At Aplus.Net, we are committed to providing you with great customer support, 24x7x365.
Knowledge Base -- http://www.apluskb.com/ |
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| Feedback
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In
our continuous efforts to improve our customer service, Aplus.Net
has launched a new automated software tool, which authenticates customer
calls, diagnoses problems, and integrates with the Knowledge Base – Veleka
IVR. The new tool is intended for expediting customer
service interactions and increasing customer service
productivity. Now,
when a customer calls the support line, his/her phone number will
be recognized and the account will automatically be accessed. In
most cases, the problem will be identified in a matter of seconds
and the call will be routed to the appropriate representative. The
end result is a shorter, more efficient call. The automated
authentication aspect of the tool also allows for a higher level of
security and lower likelihood of someone, such as a competitor, abusing
your site. Currently, our customer support wait time is at a
record low of 30 seconds, which is exceptionally low with respect
to the industry standard. However, with this new tool, the hold
time will be decreased even further and customer issues will
be handled even more effectively.
Aplus.Net
is launching a new AMD Value Server offering this month. Value Servers
are excess inventory items that are offered at discounted prices. While
these servers are not loaded with the latest technology and features,
they are sturdy pieces of hardware, which is supported on the same level
as our regular servers. The new Value Server will be $59/mo
with a $59 setup fee. Features include: 120GB IDE Hard Drive
and 512MB DDR400 SDRAM. Additionally, we are offering a sale price
on the Value Server Pro at $99/mo versus its regular price of $129/mo.
Wikis
are a revolutionary new technology, currently being adopted by an
increasing number of businesses as a means of communication
and collaboration.
It has become a “virtual workspace” in which employees
in different locations around the world can post various documents,
images, feedback, etc. This information is then automatically
tracked and updated. Wikis are open source applications, which means
that they are free to use, but according to Michael Fitzgerald of
Inc. Magazine, this technology “can require
some technical expertise to set up and administer.” Aplus.Net recently
made available two wiki products (Tiki Wiki and Media
Wiki), which
we host and maintain for free for all customers with a Solo XR hosting
plan and above.
Aplus.Net
was named to topseos.com’s Top 5 list for Search
Engine Marketing Hosting for the month of February, 2006. 
What
did you think of our new newsletter format? Let us know! Email
us any of your feedback regarding the newsletter at . We
are always looking to improve, so let us know how!
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