No. Your faxes continue to be received and are available in your inbox when you log into your account. You also have full management of your Fax-to-Email service online, 24 hours a day, by logging into your Control Panel at https://portal.deluxeforbusiness.com.

Should you forget your Fax-to-Email username and /or password, you will need to contact support, or click on the "Forgot Password" link to have your login information emailed to you. Your username is the email address that you receive faxes to or you can also login with your Fax-to-Email number.

When receiving an incoming fax, the subject line will show the number it is coming from, the date and the time. Here is an example: 9056731331 11.07.2009 10:04

When sending an outgoing fax from your email account or through the Fax-to-Email management interface, the subject line will contain any information that you choose to enter. The procedure is the same when you send out email. When reaching its destination the content of the subject line will appear on the coversheet of the delivered fax. The body of your email message will also appear on the coversheet of your fax that you sent.

The Fax-to-Email service supports sending and receiving faxes within Canada and the United States only. You are able to send and receive faxes throughout Canada and the United States without paying long distance charges.

Yes. You can cancel your service at any time by emailing customer service at billing@aplus.net

Fax-to-Email is so easy to use and user-friendly that all you need is an email account and internet connection. If you choose to use the Fax-to-Email Management Interface, the application will guide you through the processes of managing your faxes.

You can enter semi-colons between each address into the "Destination fax number(s)" field located within the application. Fax-to-Email allows you to send up to 20 separate fax numbers at once. Each fax number that you send to, counts as a separate instance. For example, if you are sending a 3 page fax to 3 fax numbers, that counts as 9 pages from your monthly allotment.

The user can check the status of their faxes in the "Outbox" section within the Fax-to-Email application. The Outbox contains messages that have been queued for sending. A maximum of twenty faxes are queued at any given time (each phone number in a fax with multiple recipients is counted as a separate fax in the queue). The speed at which the queue clears will depend on the complexity of the images being faxed and the length (number of pages) of each fax.

Fax-to-Email will make 5 attempts to send your fax to each recipient. Once a fax has been successfully sent, the fax will be automatically moved from the Outbox to your Archive folder; you will also receive a notification by email that the fax was sent successfully.

Yes. Customer support will be available 24 hours a day, 7 days a week through phone/chat/email.

Depending on the package that you purchase, you can send up to 300 or 1000 faxes per month.

All faxes received in your inbox will be in .PDF format. You can also view your faxes via the Fax-to-Email online manager in PDF and TIFF formats.

In order to upload a Recipient List, the user must ensure the contacts are saved into a CSV file format. CSV (Comma Separated Value) files must follow a specific format in order to be successfully imported. The user can create such a file in Microsoft Excel making sure that when saving, the file will be saved with .csv extension.

Note: If you wish to create your own spreadsheet of contacts, the spreadsheet must contain column headings and at the least, the contacts fax number.

The user can also export their contacts from Outlook into a .csv file. Please consult the Microsoft Outlook help file to learn more about exporting your contacts.