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855.791.8966

International
506.624.2653

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Customer Service Hours
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Technical Support Hours
Available 24/7

Deluxe Corporate Headquarters

Aplus Customer Service
3680 Victoria Street North
Shoreview, MN 55126
Fax: 1 (877) 532-0132

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FAQ

General
Domain
  • How do I manage my domain?
  • Will I still be the owner of my domains?
  • How can I check who is the registrar for my domains?
  • Will I need a new domain name?
  • Do I need to transfer my domains?
  • What is included with my new domain name registration?
Email
  • Do you offer webmail? How can I access my email online?
  • What are the settings for email?
  • How do I set up my Email Client?
  • How do I view my email headers? (Flash tutorials)
  • Spoofing: Why do I have emails written from my domain, but were never authorized by me?
  • How can I avoid spam scams?
  • What can I do with the spam I'm receiving now?
  • Why am I getting spam?
  • How can I obtain PTR Records?
  • Why am I receiving duplicate emails?
  • Why am I receiving error messages?
Billing
  • What is your address?
  • Can I close my account and receive a refund?
  • What payment methods do you accept?
  • What will appear on my credit card statement?
  • I am an organization exempt from tax. How do I apply my tax exempt status so that I won’t be charged sales tax on my purchases?
  • Why am I being charged tax when I bought these services online as I did not think taxes were charged on internet purchases?
  • Other companies don’t charge sales tax so why do you?
  • Can the tax amount change over my contract period?
  • What taxes are included in the tax charge?
  • How much tax is charged?
  • How is sales tax calculated for service items?
  • Why is tax being charged on my monthly subscription when it wasn’t charged in the past?
DNS
  • How do I manage my DNS settings and zone file?
  • What is propagation?
  • What is DNS?
  • What is a registrar?
  • What are IP addresses?
  • What are authoritative name servers?
  • What are the Aplus DNS settings?
  • What are the Aplus nameservers?
See all FAQs