With CRM Chat you can:

• Increase sales. Potential customers will usually have questions. If you
  can offer live chat help to answer their questions instantly, they're far
  more likely to stick around and make a purchase.
• Save on the phone bill. CRM Chat is a live help software. Questions are
  answered immediately and online, limiting or eliminating the need of a
  toll-free number.
• Increase productivity of your staff. Your staff can chat online with one
  customer while they're on the phone with another customer.

• Turn more visitors into customers. With an impressive personalized
  experience, your visitors are more likely to become customers.
• Improve customer satisfaction. It’s a fact - customers respond
  favorably to the opportunity to have a live chat with real people who can
  answer their questions directly and instantly without being placed on hold
  or waiting for someone to get back to them.