If you go over your allotted limit, there will be an overage fee for every additional page.

Depending on the package that you purchase, you can send up to 300 or 1000 faxes per month.

Your credit card statement will be the same as your webhosting billing statement: DLX*FOR BUSINESS.

No. To obtain account information, please contact Customer Service.

Yes. You can distribute your faxes through your email account or through the Fax-to-Email online Management Interface.

Yes. Your password is protected and all of your content is secure and private.

If you receive fax spam, please report it by sending an email to support@aplus.net.

Fax-to-Email is highly reliable and secure. The system is fully automated and secured by encryption.

In order to upload a recipient list, make sure your contacts are saved in a .csv file format. Locate the file on your computer and click “Import“ in order to upload the list.

In order to upload a recipient list, the user must ensure the contacts are saved into a CSV file format. CSV (Comma Separated Value) files must follow a specific format in order to be successfully imported. The user can create such a file in Microsoft Excel ensuring that when saving, the file will be saved with the .csv extension.

Note: If you wish to create your own spreadsheet of contacts, the spreadsheet must contain column headings and at the least, the contacts’ fax number.

The user can also export their contacts from Outlook into a .csv file. Please consult the Microsoft Outlook help file to learn more about exporting your contacts.

The user can check the status of their faxes in the “Outbox” section within the Fax-to-Email application. The outbox contains messages that have been queued for sending. A maximum of twenty faxes are queued at any given time (each phone number in a fax with multiple recipients is counted as a separate fax in the queue). The speed at which the queue clears will depend on the complexity of the images being faxed and the length (number of pages) of each fax.

Fax-to-Email will make 5 attempts to send a fax to each recipient. Once a fax has been successfully sent, the fax will be automatically moved from the Outbox to your Archive folder; you will also receive a notification by email that the fax was sent successfully.

You can enter semi-colons between each address into the “Destination fax number(s) ” field located within the application. Fax-to-Email allows you to send up to 20 separate fax numbers at once. Each fax number that you send to will count as a separate instance. For example, if you are sending a 3-page fax to 3 fax numbers, that counts as 9 pages from your monthly allotment.

If you do not remember your Fax-to-Email username and/or password, you will need to contact support or click on the “Forgot Password” link to have your login information emailed to you. Your username is the email address that you receive faxes to or you can also login with your Fax-to-Email number.

When someone sends you a fax, the message is delivered to the email address on your account that is associated with the fax number. Please see the information below for more details:

• Your faxes will come from the email address fax@f2e1.megawebservers.com

• The subject line of your email will be Fax: Number Sent dd.mm.yyyy time. (Example - Fax: 9056731331 11.07.2008 10:04)

• Your faxes are also delivered to your Fax-to-Email Management Interface <URL>. If you log into your account and click on the inbox you will be able to view all new and saved faxes.

Faxes are received and stored for a period of one year or until you delete them from the Fax-to-Email Management Interface.

Outgoing:

When you are sending a fax from your email account or through the Fax-to-Email Management Interface, the subject line will contain any information that you choose to enter. The procedure is the same when you send out email. When reaching its destination the content of the subject line will appear on the cover sheet of the delivered fax. The body of your email message will also appear on the cover sheet of the fax that you sent.

Fax-to-Email is so easy-to-use and user-friendly that all you need is an email account and Internet connection.

If you choose to use the Fax-to-Email Management Interface, the application will guide you through the processes of managing your faxes.

No. You do not need to install any software because Fax-to-Email services are entirely web-based. You can download and view your faxes either in .PDF or .TIFF format, which would require your computer to have TIFF or PDF viewers (included with most Windows™ installations). You can also view and manage your faxes online via the Fax-to-Email Management Interface from wherever an Internet connection is available by visiting http://fax.aplus.net.

The Fax-to-Email Service supports sending and receiving faxes within Canada and the United States only. You are able to send and receive faxes throughout Canada and the United States without paying long distance charges.

Yes. You can cancel your service at any time by calling customer service.

No. Your faxes will be available in your email inbox the next time you log in into your account. You also have full management of your Fax-to-Email Service online, 24 hours a day, by visiting http://fax.aplus.net.

As soon as you sign up you will receive an email with your account information. Your account information will be sent to the email address that was provided during the sign up process. To start using Fax-to-Email, log into your account and click Fax Management Interface > Email> Fax-to-Email and click “Begin.”

The Fax-to-Email Administration Panel will launch a “Getting Started with Fax-to-Email” screen as your initial menu. You may disable this screen by clicking on the checkbox entitled “Do not show me this again. Go directly to my Home page on next startup.” Alternatively, the Main Menu bar remains static throughout the entire Fax-to-Email Administration Panel and you will be able to navigate to any section you wish.

When you sign up for Fax-to-Email you are assigned a toll free number. If you have an existing fax number that you would like to use, you can have your existing fax number forwarded to your Fax-to-Email number (if supported by provider) and still receive all of your faxes to your email.

Please note: Your phone company will need to forward the number. Fax-to-Email does not offer any forwarding services.

All faxes received in your inbox will be in .PDF format. You can also view your faxes via the Fax-to-Email online manager in .PDF and .TIFF formats.

After signing up, you will receive an email stating that your account is now active. This email includes your username and password. You can start faxing as soon as you log in.