Frequently Asked Questions.

 

Secure Copy is a secure shell (SSH) method of transferring files. This is an alternate to SFTP and FTPS. There must be a source (where the files exist) and a destination (where the files will be placed).

Important: You must have SSH and it must be enabled! SSH passwords on our servers must be different than your control panel password.

USING SCP:

  1. You must have the following required information:

Source username

Source hostname

Source ssh password

Source directory (if there is one)

Source filename

 

NOTE: when copying the files over you can keep the file name as the existing one or you can rename it. i.e. renamed.html

Destination username

Destination hostname

Destination ssh password

Destination directory (if there is one)

Destination filename

  1. Secure Copy can only be accessed via an SSH Client (such as PuTTY for Windows™ or Terminal for Mac).

  2. In the SSH client type in source command:

scp source_username@sourcehostname:directoryname/filename.html filename.html

  1. Type in the source SSH password

  2. Next type in destination source command:

scp filename.html destination_username@destination_hostname:directoryname/renamed.html

  1. Type in the destination SSH password.

SSH is supported on the Aplus platform. To set up SSH, please follow these steps:

1. Log in at https://portal.deluxeforbusiness.com.

2. Select Start Services.

3. Select the domain name that you’d like to use.

4. Select Advanced Tools.

5. Select the SSH application

SSH Host Name: shell1c40.carrierzone.com

You will require a SSH Client (such as PuTTY for Windows™ or Terminal for Mac) to use Secure Shell.

FTP access also allows you to run a variety of commands. These include the chmod and chown commands, (eg. 644, 755).

Chown is allowed by FTP itself, however on our platform only the administrator of the domain has access and not permitted for alternate FTP users (i.e. user.yourdomain.com).

Users will not always have permission to delete, read, or execute files. Each file and folder that exists on your account will have different permissions set, which defines what can be done with it, and by whom. If you need to have permissions reset, please contact our technical support via phone/email/chat and we will be able to reset the permissions for you.

Your home page will need to be named one of the following: "index.htm", "index.html", "index.shtml", "index.phtml", "index.php", "index.wml", or "index.php3". The server will return the first index file it finds, regardless of any other files you have. Therefore, it is best to keep only one index file in your public directory to avoid confusion. If your package does not include scripting, your page must be named index.htm or index.html. Subsequent pages may be named whatever you wish, but the primary page must be named this way.

If you want your homepage to be titled differently from the above names, we recommend that you use the DirectoryIndex command in an .htaccess file. (This is not an option if your package does not include scripting.) Alternatively, you can use a redirection script.

If you want your homepage to be titled differently from the above names, we recommend that you use the DirectoryIndex command in an .htaccess file. (This is not an option if your package does not include scripting.) Alternatively, you can use a redirection script.

You can upload your website files using a number of different tools - an FTP client, a web browser, or the Aplus File Manager tool.

An FTP Client is useful when uploading a large number of files. Also, it is the most suitable application for uploading files with size of several megabytes and more. Furthermore, a regular FTP client allows you to manage the folder structure of the FTP space and file permissions. Examples of popular FTP clients are CuteFTP, WS_FTP, SmartFTP, FileZilla, LeechFTP, etc.

 

Phone

Toll Free North America: 855.791.8966
International: 506.624.2653
Hours: 9am − 9pm, ET (Monday − Friday)
Technical Support: available 24/7

Not sure what service you need? Call us today at 1-855-791-8966
Follow us:
Like us on Facebook Follow us on Twitter RSS Feed
Questions? Call us at 1-855-791-8966