The Aplus.Net Knowledge Base is an interactive trouble-shooting program that allows for improved customer satisfaction while facilitating reduced support staff. It utilizes a relational database that allows customers to ask questions in natural-language queries regarding web hosting, web design, domain names, data center, reseller programs, Internet connectivity, and programming.
Developed in-house by Aplus.Net’s talented engineering staff, the Aplus.Net Knowledge Base is proprietary software that was launched internally in January 2003 as an add-on service available to existing customers. This internal launch dramatically reduced administrative expenses related to technical support staff. We’re happy to offer a similarly cost-effective solution to our customers.
Currently, the major competitors to the Aplus.Net Knowledge Base are RightNow Technologies (private) and LivePerson (NASDAQ: LPSN). Incremental revenue opportunities exist by selling the product as a stand-alone product or as a Rodopi customer relationship manager (CRM) module.
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Technology Profile:
1. Brief Product/Service Description
2. Addressable Market Size
3. Main Competitors
4. Competitor’s Performance
5. The Benefits of Choosing Aplus.Net
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