From my experience, [Aplus] falls into this category. Your escalations team learned of our situation after a week of frustration had gone by. You owned the situation and told me the truth - in each conversation. You remained calm, professional and truthful. Here's an unexpected twist to the story: The tech problem was unknowingly caused by us. It was not a migration problem as we all initially thought. Your staff could have thrown their hands up. They could have said: Hey, we're out of this! Most companies would have done that - you know that's true. With your staff, though, there was not one single drop-off in quality work or professional behavior. Everyone dug in to get us up and running. In my opinion, customers who are upset with [Aplus] because of its upgrade don't know your company. It isn't when everything is rosy that you know what a company is made of; it's when the chips are down. With this in mind, I can honestly say - even after our harrowing experience - that [Aplus] towers over other host companies. Please give the staff that helped us our heartfelt thanks.

She went above and beyond to ensure I had numerous choices for layouts, as well as giving me prompt responses to my questions. I will highly recommend [Aplus] to all of our clients at the spa, and my personal friends too! Thank you for giving our business the opportunity to shine even more!

As a business owner with almost one thousand websites, I know a thing or two about hosting providers. However, when I decided to host our two largest websites — www.search-for-servers.com, a process server directory, and www.quickrepo.com, a repo company directory — we originally chose a host that lured us in with great marketing. This company shall remain unnamed, but I will say that they are one of the largest hosting companies out there, with very well-known and prestigious clients. Based on their clients alone, we figured they must be good. Wow, we were seriously wrong about that. Probably because we were not a big-name company, we were pushed aside, our emails and phone calls went unanswered, and their billing department refused any sort of refunds though they were within their ‘guaranteed time for refunds’. At that point, since I’d been already using [Aplus] to host some of my other sites, I switched both sites to you and have loved it ever since. Whenever we have any problems — which is very rarely, but yes, with so many sites hosted with you, we do occasionally have questions we need answered — your live online support tool gives us instant help. Your support staff handles all our concerns quickly, with friendly and helpful attitudes. Over the years, I have had numerous clients utilize your web hosting through my web design and SEO firm, DMG Computer. Every new client I have, I set-up with you guys because your service is the best out there. I should have listened to my own advice when I launched those sites, and will do so in the future with hundreds more. Thank you again [Aplus] for being the best hosting company around!

I just wanted you to know that I am one of the happiest and most extremely satisfied customers you have, and that if you ever need anyone to refer [Aplus] or send someone an email telling them about my great experience here, do not hesitate to ask me. I have been with four different hosts since 1997, and you guys blow them all away by far. Once again, thanks for your help. I tell everyone I know about you guys.

In all this time, there has been only one problem with hackers, and your team made sure I was completely secure, restored and quickly back to normal. [Aplus’s] recently-upgraded free chat service is especially appreciated because it lets me keep a copy of the communication for technical reference. The [Aplus] team – Sales, Support, Billing, Development and ME – work so beautifully to help me resolve issues quickly and efficiently, that I’m looking forward to years of continued [Aplus] superior and reliable service. I’m especially grateful for the “above the crowd” support that you gave me while I recovered, and my online business is sure to grow and prosper!