• General
• Web Design

It is a true pleasure working with Aplus and Codero. I run large mail order auto parts business and our website is critical to our business success, so I'm extremely sensitive about server reliability. I have found Aplus and Codero to be incredibly responsive to our business needs, and am quick to recommend them to business acquaintances of mine. Zack and the other staff members on the customer support team are excellent. It's clear that I'm in very good hands with Aplus and Codero.

Eric Ferguson
Andy's Auto Sport
http://www.andysautosport.com/

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You are miracle workers and true assets to your company!!!!!! Thank you so very much for your involvement and caring enough to take care of one little website that was without a gallery and the ability for me to sign in to it since the "upgrade". I couldn't believe it when I checked the site Friday night and the page was up and running... My thanks to you...Mr. LaMantia should feel very fortunate to have you as part of his team.

Best regards,

Joan Staker
http://www.timetostage.com/

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I learned a long time ago in business that it is not the companies that pull off being perfect that become great companies; it is the companies that behave ethically, professionally and with concrete caring when things go bad that become great. From my experience, Aplus.net falls into this category.

Your escalations team learned of our situation after a week of frustration had gone by. You owned the situation and told me the truth - in each conversation. You remained calm, professional and truthful. Here's an unexpected twist to the story: The tech problem was unknowingly caused by us. It was not a migration problem as we all initially thought.

Your staff could have thrown their hands up. They could have said: Hey, we're out of this! Most companies would have done that - you know that's true. With your staff, though, there was not one single drop-off in quality work or professional behavior. Everyone dug in to get us up and running.

In my opinion, customers who are upset with Aplus.net because of its upgrade don't know your company. It isn't when everything is rosy that you know what a company is made of; it's when the chips are down. With this in mind, I can honestly say - even after our harrowing experience - that Aplus.net towers over other host companies.

Please give the staff that helped us our heartfelt thanks.

Sincerely yours,

Mary Anne Thomas
Bob Thomas Books
http://www.hoganbook.com/

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Earlier today, I had the opportunity to speak with Brian Burgert who assisted me with integrating my 2007 Outlook Express with my e-mail and Web domain. As a new client to Aplus, I found the service support invaluable and it left me feeling like a valued client. I recognize that in the everyday world of customer support it may be common to hear from people who are less than satisfied, but I feel that outstanding service should be recognized. Brian's communication style and willingness to educate me while instructing me on the right procedures will be invaluable as I set up other Outlook users in my organization who will be leveraging the hosted email environment. Thanks to Brian and the team at Aplus.

Tammie Shannon
Shannon Insurance Group
http://www.shannoninsurancegroup.com

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My husband was working with Martin P via chat on getting our new domains registered. I wanted to tell you what a phenomenal job he did and how easy he made it for us. As an IT professional and supervisor myself, it's important to give props to the people who provide excellent customer service. Martin P is one of these exceptional professionals with great customer service skills. Because of him and others like him that we have worked with over the last 5+ years since we've had our account, we will continue to be happy customers at Aplus.net.

Carla Apolstoli
Herbalife Independent Distributor
http://www.vitalitynow.net

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HainesDesign was looking for a solution to their own and their clients' web hosting needs: a reliable, professional service at a reasonable price. We were more than impressed with Aplus.net. Their Business Class plan finally brought our multiple domains under control. No more juggling all those hosting plans - tracking user ids, passwords and expiry dates. We've been pleased to find that with Aplus.net we have a wealth of web applications and services at our fingertips. In addition, communicating with Aplus.net sales and service departments has been a dream compared with our past hosting experiences. Whether using the online chats or by phone, the service has inspired confidence and generated the results we were looking for. The Aplus.net staff is helpful, knowledgeable, and friendly. Support at Aplus.net also includes their very thorough Knowledge-base, something we have appreciated in the course of setting up various features.

We needed an effective solution for HainesDesign and to provide our web design clients with a reliable web host. Our sites include portfolio sites for our design business, travel, product and blogs sites. We are very happy customers and now confidently refer all our clients to Aplus.net.

Barbara & Steve Haines
HainesDesign
http://www.HainesDesign.com

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I created my web site as an avenue for personal communications, art show logistics, ads and grants after a disabling accident. Aplus.net helped me seamlessly transition from my “good-enough” hosting to a profitable service solution for my online business. From a startup nine years ago to my eCommerce upgrade just this year; your staff has been friendly, informational, and responsive. In all this time, there has been only one problem with hackers, and your team made sure I was completely secure, restored and quickly back to normal.

Aplus.net’s recently-upgraded free chat service is especially appreciated because it lets me keep a copy of the communication for technical reference.

The Aplus.net team – Sales, Support, Billing, Development and ME – work so beautifully to help me resolve issues quickly and efficiently, that I’m looking forward to years of continued Aplus.net superior and reliable service. I’m especially grateful for the “above the crowd” support that you gave me while I recovered, and my online business is sure to grow and prosper!

Elle Fagan
Elle Fagan Artsite
Fine Art & Writings

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You guys are my heroes. I have never been taken better care of by any business I have ever dealt with, and I just wanted you to know how much it was appreciated.

I just wanted you to know that I am one of the happiest and most extremely satisfied customers you have, and that if you ever need anyone to refer Aplus.net or send someone an email telling them about my great experience here, do not hesitate to ask me.

I have been with four different hosts since 1997, and you guys blow them all away by far. Once again, thanks for your help. I tell everyone I know about you guys.

Michael Gevedon
eGeekiels eHosting Inc.
February, 2008

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Dear Aplus.net:

I would like to take this opportunity to let you and everyone reading this how terrific your web hosting is. As a business owner with almost one thousand websites, I know a thing or two about hosting providers. However, when I decided to host our two largest websites — www.search-for-servers.com, a process server directory, and www.quickrepo.com, a repo company directory — we originally chose a host that lured us in with great marketing.

This company shall remain unnamed, but I will say that they are one of the largest hosting companies out there, with very well-known and prestigious clients. Based on their clients alone, we figured they must be good. Wow, we were seriously wrong about that. Probably because we were not a big-name company, we were pushed aside, our emails and phone calls went unanswered, and their billing department refused any sort of refunds though they were within their ‘guaranteed time for refunds’.

At that point, since I’d been already using Aplus.net to host some of my other sites, I switched both sites to you and have loved it ever since.

Whenever we have any problems — which is very rarely, but yes, with so many sites hosted with you, we do occasionally have questions we need answered — your live online support tool gives us instant help. Your support staff handles all our concerns quickly, with friendly and helpful attitudes.

Over the years, I have had numerous clients utilize your web hosting through my web design and SEO firm, DMG Computer. Every new client I have, I set-up with you guys because your service is the best out there. I should have listened to my own advice when I launched those sites, and will do so in the future with hundreds more.

Thank you again Aplus.net for being the best hosting company around!

David M. Glaeser Jr.
DMG Computer
http://www.dmgcomputer.com

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“I had been shifting hosting providers for the past few months and it was affecting my company’s corporate image. We finally landed with Aplus.net, and today I need not worry about having to shift to any other hosting provider. Starting from their pre-sales to post-sales, they maintain the utmost professionalism. A truly global company.”

Suhas Gopinath
CEO & President
Globals Inc.

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Dear Aplus.net,

Initially, we made the mistake of using a small company that in the end couldn’t deliver on a website, costing us time and money. Call Authority then decided to seek a company who could handle all our needs from web hosting to web design. We chose Aplus.net.

Aplus.net offers us a complete solution for all our web needs. We’ve been thoroughly impressed with Aplus.net’s great project management team, web design flexibility and overall professionalism in getting us up and running.

I’ve already referred another company to Aplus.net and their experience has been similar to ours. Call Authority looks forward to a long and prosperous relationship with Aplus.net

Many Thanks,

Cameron DeMile
Director of Operations
Call Authority, Inc.

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I would like to commend Vanessa Rijkards for her dedication and hard work in getting our website, Peaches and Cream Skin Care and Retreat designed!

She went above and beyond to ensure I had numerous choices for layouts, as well as giving me prompt responses to my questions. I will highly recommend Aplus.net to all of our clients at the spa, and my personal friends too!

Thank you for giving our business the opportunity to shine even more!

Best Regards,

Bonnie Tyrrel
Project Manager
Peaches and Cream Skin Care and Retreat
209-351-7011

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I want to express my appreciation for the policing your organization does on new registrations. Of course, working at a bank, I am well aware of the scourge of phishing, but I never gave any thought to how registering that many domains must have looked. It looked fishy to your security team, and the newly registered domains were shut down.

Up to this, my attitude was that phishing was something that happens, and that we just have to react when we get hit by the bad guys. Now I see that domain registrars have an important role in mitigating the likelihood of phishing attempts.

Well done! Please pass my thanks to everyone at your fine organization.

Mick Toothaker
VP, Manager of Technology Services
Fidelity Bank, Wichita KS
www.fidelitybank.com

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I just took the survey that was linked to from the newsletter. I wanted to say in there just how 100% completely and totally happy I am with the overall service of Aplus.net. The number one reason that I use Aplus.net is because of the fantastic customer support & sales staff. 24/7 & always friendly would keep me on as a customer even if your prices weren’t as good as they are!

Thanks!

Anthony Cernera

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I am ecstatic that we had the chance to talk to someone that was willing to take the time, figure out what our problem was, and get us Live on the net, in time for our scheduled broadcast.

Being a self-taught webmaster sometimes I get so frustrated with folks that can’t take time and walk us through a problem step by step until we find out what is wrong. But my friend, you have done exactly that. You where very thorough in finding out what was wrong and patient in the way you handle Customers.

Another Big Thanks to you for getting us going!!!!!!!

Bobby Cash
Web-Administrator
Lifting Up JESUS Ministries